UX/Product Design
UX Research
Mobile website redesign: RSPCA Australia
Mobile website redesign: RSPCA Australia
Redesigning the animal welfare group RSPCA’s mobile website to streamline donations and subscriptions.
20 min read
8 weeks duration
work
about
blog
contact
genevieve hall.
Dedicated host dashboard
The Solutions
A toggle to switch between Host and Guest views, giving users clarity and separating the two workflows.
A clean dashboard with Host-relevant features: a scrollable calendar to view bookings by day, clearly labelled booking statuses, and an earnings summary for quick financial oversight.
Rationale
Hosts don’t need a map view like Guests do, they care more about upcoming sessions, earnings, and availability.
After
Before
1
2
3
4
5
6
7
8
Dedicated host dashboard
The Solutions
A toggle to switch between Host and Guest views, giving users clarity and separating the two workflows.
A clean dashboard with Host-relevant features: a scrollable calendar to view bookings by day, clearly labelled booking statuses, and an earnings summary for quick financial oversight.
Rationale
Hosts don’t need a map view like Guests do, they care more about upcoming sessions, earnings, and availability.
After
Before
1
2
3
4
5
6
7
8
Booking request clarity
The Solutions
Booking requests show on launch to avoid missed actions
Pending approvals are highlighted and in notifications
Scrollable cards reveal overlapping bookings
Car details help identify guests quickly
Ratings and verification build trust
Rationale
These updates streamline the booking flow by improving visibility, reducing uncertainty, and supporting Host confidence.
After
Before
1
2
3
4
5
6
7
8
Booking request clarity
The Solutions
Booking requests show on launch to avoid missed actions
Pending approvals are highlighted and in notifications
Scrollable cards reveal overlapping bookings
Car details help identify guests quickly
Ratings and verification build trust
Rationale
These updates streamline the booking flow by improving visibility, reducing uncertainty, and supporting Host confidence.
After
Before
1
2
3
4
5
6
7
8
Booking decline user flow
The Solutions
A structured decline flow where Hosts select a reason and can include an optional message.
Rationale
This approach keeps interactions polite and transparent, helping Hosts feel more comfortable and Guests stay informed — reducing friction and potential misunderstandings.
After
Before
1
2
3
4
5
6
7
8
Booking decline user flow
The Solutions
A structured decline flow where Hosts select a reason and can include an optional message.
Rationale
This approach keeps interactions polite and transparent, helping Hosts feel more comfortable and Guests stay informed — reducing friction and potential misunderstandings.
After
Before
1
2
3
4
5
6
7
8
Booking approval user flow
The Solutions
Replaced the checklist with a simple information section and added an auto-filled message that Hosts can edit before sending.
Rationale
This keeps Hosts informed and reassured without extra steps, while saving time and maintaining flexibility in communication.
After
Before
1
2
3
4
5
6
7
8
Booking approval user flow
The Solutions
Replaced the checklist with a simple information section and added an auto-filled message that Hosts can edit before sending.
Rationale
This keeps Hosts informed and reassured without extra steps, while saving time and maintaining flexibility in communication.
After
Before
1
2
3
4
5
6
7
8
Session in progress oversight
The Solutions
Designed a live session card showing check-in time, duration, estimated usage, and finish time, along with options to message the guest or report issues.
Easily accessible from the dashboard.
Rationale
This gives Hosts real-time clarity and support options, reducing uncertainty and improving confidence during active sessions.
After
Before
1
2
3
4
5
6
7
8
Session in progress oversight
The Solutions
Designed a live session card showing check-in time, duration, estimated usage, and finish time, along with options to message the guest or report issues.
Easily accessible from the dashboard.
Rationale
This gives Hosts real-time clarity and support options, reducing uncertainty and improving confidence during active sessions.
After
Before
1
2
3
4
5
6
7
8
Session complete summary
The Solutions
Created a summary screen with session details, usage, and total earnings.
Rationale
This gives Hosts peace of mind and a clear end point for each session.
After
Before
1
2
3
4
5
6
7
8
Session complete summary
The Solutions
Created a summary screen with session details, usage, and total earnings.
Rationale
This gives Hosts peace of mind and a clear end point for each session.
After
Before
1
2
3
4
5
6
7
8
Get in touch
“Stay curious. It’s the one skill that creates all the others.”
Get in touch
“Stay curious. It’s the one skill that creates all the others.”